Frequently Asked Questions

When I am shopping at this store is my information secure?
Yes, it definitely is. Shopping with a Paypal secured store like ours is one of the most secure ways of shopping on the internet.

Do I need a Paypal account to place an order?
Nope, you don’t need an account. When checking out you can select the option to “Check out without an account” On the login screen for Paypal.

What payment methods do you accept?
We accept all major credit cards,debit cards and now also accept eCheque as payment. You can also ring us directly and do your order over the phone.

When will my item be delivered?
Delivery time depends on the size of your order, UK Delivery will typically be 4 – 14 days max and Worldwide delivery can take 2 – 5 weeks.

When will my item be dispatched if I pay by eCheque?
Your item will be dispatched from us the same day as the eCheque has cleared if on a working day, if not it will be the next following working day.

I didn’t receive an order confirmation, what do I do?
You should have received 2 emails, 1 being your order confirmation and the other being your order receipt from Paypal. If you have just placed an order and not received these please contact us asap and we will assist you.

Do you ship worldwide?
Yes, we ship worldwide (please make sure your country will allow the product that you have ordered through customs)- We are also not responsible for any tax or extra charges that your country may charge for importing an item.

Do you offer wholesale on your products?
Yes of course we do, if you’re website or shop and would like to stock us just e-mail us your website or store details, we can send over line sheets for select lines and tailor our packages for you.